If you have not received your login credentials to all of the applications, please let us know. Without the proper access, we will not be able to send you the assignments for the day, including trash outs, winterizations, lock changes, grass cuts, board ups, and other initial services.  Please review the below points:

1. Check all the apps daily for assignments. 

2. Please do not wait till the last minute to complete your work orders. We would like to ensure each job is completed on time. We need to avoid reassignments, as penalties will be assessed.  If you have orderers I strongly encourage you guys not to sit on those. 

3. If you have received a work order and cannot perform the work, please let us know early in the morning or as soon as possible. Waiting until the last minute to inform us of your status often results in task reassignments, penalties and late fees.

4. PPW work is subject to bigger charge back and penalties as they are P&P orders. This is where most of the trash outs, winterizations, lock changes, etc can be found.

5. Work order reassignments, due to your negligence, results charge backs that are placed on the Property Preservation Specialist for the entire work order, plus the cost to send out another specialist.

6. If you have any questions, Sheron is willing to answer them or meet to walk you through all scenarios via Zoom meeting. With bigger paying orders, the more we are able to complete, the more we'll have assigned to us.